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Easy Returns

YOU CAN REQUEST AL RETURN DIRECTLY FROM YOUR ACCOUNT.

LINK DI ACCESS YOUR ACCOUNT: https://shopify.com/75620516162/account

BEFORE DI PROCEEDING, SI RECOMMENDED DI READ LE LE FOLLOWING INFORMATION

INFORMATION SUI RETURNS

PROCEDURE DI ORDER CANCELLATION

You can cancel your order within 24 hours of purchase. It cannot be cancelled under any circumstances once it has been fulfilled.

You can cancel directly from your account. Once you have logged in (if cancellation is still possible), the “Cancel items” button will appear next to your order. After clicking it, you will receive an email explaining that the cancellation must be approved by our staff.

Once our staff accept your request, you will receive another email confirming the cancellation.

Link to access your account: https://shopify.com/75620516162/account

PROCEDURE DI RETURNS

Time limit

You can request a return directly from your account within 14 days of receiving the item.

Link to access your account: https://shopify.com/75620516162/account

Instructions

Once you have logged in, the “Return items” button will appear next to your order. Click it and select the item you wish to return. After selecting the item, choose the reason from the drop-down menu. You can also add a note if needed. You will receive a confirmation email explaining that IL RETURN must be approved by our staff.

Once our staff accept your request, you will receive another email confirming everything.

Then pack the goods securely in their original packaging to protect them during transport and include proof of purchase (such as a purchase receipt or invoice).

Write the following on the outside of the parcel:

Sender's first name, surname and address

Original order number

Destination address:

EVOLUTION BIKES RETURNS

via Nazionale Appia 114

81020 Casapulla (ce)

Italy

Unless otherwise stated in the specific returns policy, return costs (postage/packaging) are payable by the customer. Send the parcel by post or courier, according to your preference. We recommend a standard tracked delivery service, as the sender will be responsible for any damage, non-delivery or delays.

Once received, the products will be carefully inspected to ensure they meet the return conditions.

Within 14 working days of receiving the goods, once they have passed inspection:

The value of the returned products will be refunded, excluding shipping costs, which are payable by the customer.

The refund will be made using the same payment method chosen at the time of purchase, and it may take a few days for the credit to appear (depending on the type of card used). Please note that, with credit cards, the credit may appear in your account on the following month's statement (although the transaction should already be visible in the transaction list/balance for the relevant card).

Notes: If you wish to exchange a product for another, you must return it and a voucher will be issued for use on a new order.

If promotional codes were used on the returned order, they cannot be reused.

If we receive goods that do not meet the return conditions or have been damaged through incorrect use by the customer, the refund will be refused (and the goods sent back at the customer's expense) or issued in part.

Gift cards cannot be returned.

If a promotion was active, please check its terms and conditions.

If you receive no update within 14 working days after returning the goods, please contact customer service.

For further details, please read the return rules that apply to your case.

 

RULES DI RETURNING PER NONWANTED PRODUCTS

Conditions

To proceed with a return:

Products must be in perfect condition, with no signs of use, washing or fitting, and include their original box and/or bags, labels, instructions and everything supplied with them. They must therefore be in the same condition as when purchased. The same applies to bicycles, which cannot be returned if used. Products must not have expiry dates (food, body care products, etc.), be made to measure, customised, or be items outside the catalogue ordered on request ("special order").

Once received, products will be carefully inspected to ensure they meet the return conditions. The slightest sign of use will result in the return being rejected (because EVOLUTION BIKES wants every customer to receive completely new and unused goods).

 

RULES DI RETURNING PER DEFECTIVE PRODUCTS (just received)

Evolution Bikes checks products before dispatch. However, if you find a defect in the product within 24 hours of receipt, please contact us to report the problem so we can assess whether it can be resolved without a return. If a return is necessary, Evolution Bikes will, in most cases, arrange collection through its courier.

Conditions

Used products must be cleaned before being returned; otherwise, they will be sent back to the sender.

For certain products, you may need to contact designated local service/collection centres. In this case, the customer will resolve the problem directly with the product manufacturer/supplier.

Products with issues requiring inspection by the supplier/manufacturer are excluded. In this case, the warranty procedure must be followed.

It is important to install, repair and use the product carefully following the instructions to avoid damaging it or causing accidents. Instructions are usually included. If they are not, they can be downloaded from the manufacturer's website or requested from customer service.

Before starting the return procedure, contact our customer service team to report the defect and wait for a response. We recommend attaching photographs or videos, which may also be forwarded to the manufacturer/supplier.

If the defective product needs to be returned, pack the goods appropriately to protect them during transit and place a copy of the proof of purchase (such as the order summary or invoice) inside the parcel.

For defects that our technical department can identify and that are covered by warranty, we will arrange collection through our shipping service for immediate repair or replacement, sending the replacement product in advance (if available). In certain circumstances, collection may not be available, so the customer will arrange with customer service to send the products with tracking. Evolution Bikes will reimburse the shipping costs afterwards (assessed on a case-by-case basis, with reimbursement limited to the cost of standard economy shipping). We will do our best to act as quickly as possible to return the product to the customer (sometimes technical work requires time that is beyond Evolution Bikes' control).

If the product needs to be returned to the supplier, the warranty procedure must be followed. This happens, for example, when the manufacturer requests the product for inspection, or when our technical department cannot determine with certainty whether the defect is covered by warranty because of incorrect installation or use.

Notes:

Evolution Bikes reserves the right to offer a refund if complications arise when repairing the product. The refund will be made using the same payment method chosen at checkout and may take a few days to appear (depending on the type of card used). Please note that, with credit cards, the credit may appear on your account the following month with your statement (although the transaction should already be visible in the transaction list/balance for the relevant card).

If you do not receive an update within 14 working days after returning the item, please contact customer service.

RULES DI RETURNS PER DISPATCH DI ERRORS

If Evolution Bikes sends you incorrect items, please contact us within 48 hours of receiving the parcel. We will resolve the problem as quickly as possible at no cost to the customer.

RULES DI RETURNS PER INCORRECT SIZE EXCHANGES

If you purchase items in the wrong size, the same rules apply as for unwanted products.

RULES DI RETURNS PER BULKY PRODUCTS

When returning bicycles or bulky products, we recommend contacting us first for advice and to check whether collection by our courier at a reduced rate is possible. We recommend keeping the original packaging in case you need to return the item.

RULES DI RETURNS PER PRODUCTS SU TO ORDER

If you purchase a product supplied "to order", the order cannot be changed or cancelled in any way once it has been placed. The right of withdrawal does not apply, nor is it possible to request a refund or a voucher for the value of the goods ordered to exchange them for any other product, as these goods are sourced specifically to the customer's specifications and are not available in our warehouse. The waiting time is approximate and is stated in working days. If significant delays arise on the supplier's part, Customer Service will promptly contact the customer to inform them. In certain cases of excessive delay by the manufacturer/supplier, Evolution Bikes reserves the right to offer cancellation of the order and a refund.

RULES DI RETURNS PER RETURN PER ITEMS COLLECTED IN ON SITE

The returns procedure for items collected directly from our premises follows the same conditions as returns of items delivered by courier.

RULES PER PRODUCTS IN UNDER WARRANTY

All products purchased from Evolution Bikes are covered by the manufacturer's official warranty for 24 months from receipt of the goods. The warranty applies to products with conformity defects and/or faults that could not be detected at the time of purchase. If you have just received the product, see the Defective products (just received) section. If you need warranty service, contact our customer service via chat or email info@evolutionbikes.it with details of the fault and wait for a reply. We recommend attaching photos or videos, which may also be forwarded to the manufacturer/supplier.

Conditions

There are exceptions where the warranty period may be shorter or longer. For example, lithium batteries used to power high-output lights have a warranty limited to 6 months, as they are considered consumables.

The warranty does not cover products whose problems are due to wear and/or deterioration, such as tyres, brake cables, brake pads, chains, cassettes, batteries, etc., or food products such as supplements and drinks.

The warranty does not apply in cases of incorrect product installation, poor maintenance, abuse or negligence, incorrect and/or fraudulent use of the product, modifications or unauthorised repair attempts.

The warranty is personal and therefore applies to the original purchaser.

Any item repaired or replaced under warranty will itself be covered for a period equal to the remaining warranty period of the original product.

Any repair costs for items not covered by warranty will be communicated to the purchaser in advance. The consumer can then decide whether to have the item repaired.

It is important to install, repair and use the product carefully following the instructions to avoid damaging the product or causing accidents. Instructions are usually included. If they are not, you can download them from the manufacturer's website or request them from customer service.

Used products must be cleaned before being returned, otherwise they will be sent back to the sender.

For certain products, you may need to contact designated local service/collection centres. In this case, the customer will resolve the problem directly with the product's manufacturer/supplier.

If the faulty product needs to be returned, pack the goods securely to protect them during transit and enclose a copy of the proof of purchase (such as the order summary or invoice) in the parcel.

In most cases, we will arrange collection through our delivery service, which requires the customer to pay a deposit of 10 euros, or 20 euros for bulky items. This will be refunded in full once the supplier confirms warranty coverage. In certain circumstances, collection may not be available, in which case the customer must arrange with customer service to send the products with tracking. Evolution Bikes will subsequently reimburse the shipping costs. Each case will be assessed individually; in all cases, reimbursement will cover the cost of a standard economy shipment.

Within 7 working days of receiving the goods, Evolution Bikes will contact the customer with details of the time required for assessment and any warranty claim, which varies depending on the manufacturer/supplier.

If the manufacturer/supplier confirms warranty coverage for the reported fault, the product will be replaced or repaired, or, at Evolution Bikes' discretion, a voucher for the value of the product will be issued. If the product cannot be repaired or replaced, Evolution Bikes reserves the right to offer an alternative of equal or greater value. In some cases, once the manufacturer/supplier has confirmed warranty coverage, Evolution Bikes may send the replacement product in advance if it is in stock.

Notes:

If the supplier/manufacturer rejects the warranty claim for any reason (e.g. no fault found, failure to comply with conditions of use or installation, etc.), the deposit will be forfeited to cover the cost of collecting the product

Parcels received without a returns number, a properly completed warranty form and proof of purchase will be rejected.

 

PROCEDURE DI RETURN PER ITEMS FROM THE “USED” SECTION

Evolution Bikes checks products before dispatch. However, if you discover a fault that was not disclosed at the time of sale within 14 days of receipt, please contact us to report the problem and assess whether it can be resolved without returning the product.

Conditions

In some cases, as agreed with Evolution Bikes customer support, you may need to contact designated local service centres. For items from the “USED” section, the customer is responsible for return costs (shipping/packaging).

Instructions

Contact our customer service team via chat or by emailing info@evolutionbikes.it, stating the reason for the return, and wait for a reply. We recommend attaching photos or videos for problems involving malfunctions and/or damage that was not disclosed at the time of sale.

If the faulty product needs to be returned, once you have received confirmation from Evolution Bikes, pack the goods securely to protect them during transit and enclose a copy of the proof of purchase (such as the order summary or invoice) in the parcel.

Write the following on the outside of the parcel:

Sender's first name, surname and address

Original order number

Delivery address:

USED RETURNS EVOLUTION BIKES

Via Nazionale Appia 114

81020 Casapulla

Italy