Shipping policy
Shipping
Delivery times
The times shown are from order to delivery, in business days. Each product ships from our store in Casapulla or from our European warehouse. On each product page, you can find the estimated delivery dates for your country.
| Destination | From Casapulla | From the European warehouse |
|---|---|---|
| Italy | 2-4 days | 6-8 days |
| Nearby Europe: Austria, Belgium, Croatia, France, Germany, Luxembourg, Netherlands, Slovenia | 3-5 days | 7-9 days |
| Central Europe and the Iberian Peninsula: Denmark, Poland, Portugal, Czech Republic, Slovakia, Spain, Hungary | 4-6 days | 8-10 days |
| Distant Europe: Bulgaria, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Romania, Sweden | 5-7 days | 9-11 days |
| Cyprus and Malta | 6-8 days | 10-12 days |
| Switzerland | 4-6 days + customs | 8-10 days + customs |
| Rest of the world, including the United Arab Emirates | 5-7 days + customs | 9-11 days + customs |
For products available at our Casapulla store, we do our best to ship within 24-48 hours. Customs clearance takes from 1 day to a few days longer. These are estimates: any delays may depend on the carrier.
Orders in 2 packages
If your order includes products available at our Casapulla store and products from our European warehouse, we don't wait: products from Casapulla ship immediately, while the others arrive together in a second package. In your cart, you can see the products grouped by arrival date. A maximum of 2 packages per order, and you pay for shipping only once.
Shipping costs
The cost is calculated at checkout based on the package weight and the delivery country.
- Italy: free shipping from 99 €. Under 99 €: 6 € up to 3 kg, 9 € up to 5 kg, 10 € up to 10 kg, 15 € up to 25 kg; heavier packages from 25 € to 75 €.
- Bicycles in Italy: 50 €; children's bicycles 14,90 €. Bicycles are not eligible for free shipping.
- European Union and Switzerland: free shipping from 399 €, excluding bicycles. Under 399 €: up to 3 kg from 17 € (Austria, Belgium, France, Germany, Luxembourg, Netherlands) to 23 € (Eastern Europe and Slovenia); the cost increases with weight.
- Cyprus and Malta: from 30 € depending on weight, free from 399 €, excluding bicycles.
- Rest of the world: depending on weight, starting at 30 € (Europe outside the EU), 35 € (Balkans), 43 € (USA and Canada), 59 € (Turkey) and 68 € (all other countries, including the United Arab Emirates). Customs duties and import taxes are payable by the customer and are paid upon delivery.